What are the objectives?
  •   Ensure quality of care
  •   Protect resident rights
  •   Provide information and referral 
  •   Educate staff and families
  •   Assist residents and families with concerns  

What are the requirements?
  •   A sincere interest in making a difference for LTC residents
  •   Ability to listen
  •   good communication skills
  •   good judgment

Who benefits from Nursing Home Outreach?
  •   Residents in Nursing Homes and Rest homes
  •   Families of residents
  •   Long Term care facility staff
  •   Service and regulatory agencies
  •   The community

 What are the Volunteer Benefits?
  •   Personal satisfaction in helping vulnerable elders
  •   Certification Training 
  •   Continuing education on relevant healthcare issues
  •   Professional supervision and monthly support meetings
  •   Travel expenses reimbursed

Contact Us
Ombudsman Program Director
Mary Brooks
To learn more about this challenging yet rewarding volunteer opportunity: 

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Ombudsman Program
Ombudsman volunteers work with residents, their families, and the staff of long-term care facilities to improve the lives of the residents by ensuring that the required level of care and the standards of their environment are as they should be.
How does the Ombudsman program operate?
It is a state and federally mandated program sponsored by BayPath Elder Services, Inc. and is administered through the Commonwealth of Massachusetts, Executive Offices of Elder Affairs. This program utilizes the services of certified volunteer ombudsman.

Adult Family CareCaregiver SupportElder Community CareElder Housing OptionsHome Care ProgramICO OneCare
LGBT InitiativeMoney ManagementNutritionOmbudsmanOptions CounselingPersonal Care Attendant
Protective ServicesSenior Care Options

Who are Ombudsman?
It Ombudsmen are volunteers of all ages and backgrounds who are trained and certified by the Executive Office of Elder Affairs to help resolve concerns and issues of residents of long term care(LTC) facilities.

Ombudsman program overview

For more information about what is means to volunteer as an Ombudsman click here.
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BayPath serves the following communities:

Ashland, Dover, Framingham, Holliston, Hopkinton, 
Hudson, Marlborough, Natick, Northborough, Sherborn, Southborough, Sudbury, Wayland, and Westborough.
The Nursing Home Family Resource Line from Mass.gov is a dedicated phone line to connect family members of nursing home and rest home residents with the information and resources they need. The line is staffed from 9:00 AM – 5:00 PM, 7-days a week.

BayPath Elder Services, Inc. is a member of the MetroWest Aging and Disability Resource Consortium (MWADRC), a partnership with HESSCO and the MetroWest Center for Independent Living
BayPath Elder Services, Inc. and its programs are funded in whole or in part by contracts with the Massachusetts Executive Office of Elder Affairs, funds from the Older Americans Act, and by donations and grants from businesses, foundations and individuals. 
33 Boston Post Road West - Marlborough, MA 01752      508-573-7200
Elder Services, Inc.