What are the objectives?
  •   Ensure quality of care
  •   Protect resident rights
  •   Provide information and referral 
  •   Educate staff and families
  •   Assist residents and families with concerns  

What are the requirements?
  •   A sincere interest in making a difference for LTC residents
  •   Ability to listen
  •   good communication skills
  •   good judgment

Who benefits from Nursing Home Outreach?
  •   Residents in Nursing Homes and Rest homes
  •   Families of residents
  •   Long Term care facility staff
  •   Service and regulatory agencies
  •   The community

 What are the Volunteer Benefits?
  •   Personal satisfaction in helping vulnerable elders
  •   Certification Training 
  •   Continuing education on relevant healthcare issues
  •   Professional supervision and monthly support meetings
  •   Travel expenses reimbursed


Contact Us
BayPath serves the following towns:

Ashland, Dover, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, 
Northborough, Sherborn, Southborough, Sudbury, Wayland, and Westborough.
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Local Program Directors
Mary Brooks
Chris Hildreth
​To learn more about this challenging and rewarding volunteer* opportunity call Mary Brooks
Director of the Ombudsman Program at  508-573-7200 X235 or by email.

*For more information about volunteering click here

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Ombudsman Program

The mission of the Long-Term Care Ombudsman program is to work with residents, families, and staff of facilities to improve 
the care, the lives and the environment of residents through the dedication and the support of the certified ombudsman volunteers.

How does it operate?

It is a state and federally mandated program sponsored by BayPath Elder Services, Inc. and is administered through the Commonwealth of Massachusetts, Executive Offices of Elder Affairs. This program utilizes the services of certified volunteer ombudsman.

Who are Ombudsmen?

Ombudsmen are volunteers of all ages and backgrounds who are trained and certified by the Executive Office of Elder Affairs 
to help resolve concerns and issues of residents of long term care(LTC) facilities.
  33 Boston Post Road West - Marlborough, MA 01752 - Phone 508-573-7200
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